Our Business Model

How we deliver value to our customers and community

Customer-First Approach

At Ted & Stan's Towing, our business model is built around one simple principle: treat every customer the way we'd want to be treated when stranded on the side of the road. This philosophy guides everything we do.

Core Business Principles

Transparent Pricing

We provide upfront quotes before any work begins. No hidden fees, no surprises. Our customers know exactly what they'll pay before we even hook up their vehicle.

24/7 Availability

Vehicle emergencies don't follow a schedule, so neither do we. Our dispatch team and operators are available around the clock, every day of the year.

Local Ownership

As a locally owned and operated business, we understand our community's needs. We're not a faceless corporation - we're your neighbors.

Investment in Equipment

We maintain a modern, well-equipped fleet to handle any situation safely and efficiently. Regular maintenance and upgrades ensure reliability.

Revenue Model

Emergency Towing

Our primary revenue stream comes from emergency towing services. We work directly with customers and can bill insurance companies when applicable.

Roadside Assistance

Quick, on-the-spot services like jump starts, tire changes, and lockout assistance provide value to customers at a lower price point.

Commercial Accounts

We partner with local businesses, auto dealerships, and property managers for regular towing and impound services.

Vehicle Storage

Our secure storage facility provides safe keeping for vehicles pending repair or insurance claims.

Competitive Advantages

  • Response Time: Average 30-minute response within our service area
  • Experience: Nearly 40 years serving the community
  • Range of Services: From motorcycles to heavy-duty vehicles
  • Insurance Coordination: Direct billing simplifies the process for customers
  • Reputation: Trusted by thousands of satisfied customers

Community Commitment

We believe in giving back to the community that has supported us for decades. Our community involvement includes:

  • Sponsorship of local youth sports teams
  • Participation in community safety events
  • Discounted services for seniors and veterans
  • Free educational content on vehicle safety